Cancellation & Refund Policy.

1. Scope

Market Grow hub provides customised professional services. The website does not currently process payments, sell standard subscriptions, or complete checkout. Project-specific cancellation, rescheduling, notice, refund, media-spend, and third-party-cost terms should appear in the accepted proposal or service agreement.

2. Agreement controls

If an accepted proposal or signed agreement contains cancellation or refund terms, those terms control. This website Policy provides a general framework only and does not change a written project commitment.

3. Before work begins

If you need to cancel before work begins, contact Market Grow hub promptly through the agreed project channel, WhatsApp, or phone. Any refund or adjustment depends on the agreement, whether planning or reservation work has already been performed, and whether non-cancellable third-party costs have been committed.

4. After work begins

Once strategy, research, production, campaign setup, design, development, account work, meetings, or other delivery has begun, Market Grow hub may charge for completed work, time reserved or used where agreed, accepted milestones, and committed expenses. Unused prepaid amounts, if any, will be reviewed under the applicable agreement and law rather than automatically treated as refundable.

5. Media and third-party costs

Advertising spend, software, stock assets, domains, hosting, licences, printing, production vendors, freelancers, platform charges, taxes, and other third-party costs may be non-refundable once purchased or committed. Where the client pays a platform directly, any refund request is subject to that provider’s terms.

6. Retainers and recurring work

Notice periods, renewal dates, committed capacity, transition support, and final billing for ongoing engagements must be stated in the service agreement. Stopping a campaign or withholding access does not by itself cancel the commercial agreement.

7. How to request cancellation

Send a clear written request through the agreed project communication channel or WhatsApp. Include the business name, project or invoice reference, requested effective date, reason, and the outcome sought. A request is not final until acknowledged by an authorised Market Grow hub representative.

8. Review and payment route

Market Grow hub will review the agreement, work completed, open commitments, third-party charges, deliverables, and applicable law. If a refund is approved, the amount, method, and expected processing period will be communicated in writing. Bank, platform, or payment-processor timelines may apply.

9. Concerns and disputes

Raise concerns promptly so the parties can review scope, evidence, deliverables, and possible corrective steps. Nothing in this Policy limits non-excludable rights under applicable law. Formal dispute procedures in the signed agreement continue to apply.